As restaurant critic and drink columnist for the Inquirer, Craig covers the culture of Philly food as he chronicles the rise of our culinary stars, the decline of some, and the dramatic evolution of a dining scene that shapes emerging neighborhoods and helps define the Philadelphia region’s identity, one plate at a time. Now, let’s see The Business Side Of Hospitality.

Craig has been a food critic for over 20 years now. And in my opinion one of the most influential persons within Philadelphia. I have been reading Craig’s work for years and I’m so happy to have him on the show. For me, this interview has been a dream come true. To those of you who have been listening for a while now, you’ll know how much I love food and hospitality. Although this conversation, in particular, is mostly about food, there are some underline themes for you to listen to that relate to business.

As I was collecting my notes on Craig I realized that there isn’t much to go off of because he’s an incredibly private person. You won’t be able to google him and even when you do you see his works of art. You won’t be able to find his face and that’s for a reason, of course, so I’m not going to lie…all I had to go off of was from reading his articles over the years.

Craig has written hundreds and thousands of articles about food. I’ve salivated while reading to about 76% of them. He’s created a Philly Dining Guide that highlights what you need to eat when you come to Philly, his reviews are world-renowned and restaurants wish for the best possible review from Craig.

The highlights

Some of the highlights of this episode for me were when he defined two keywords that are near and dear to my heart and should be to yours. Food and Hospitality. 

The definition of Food is about mid-way through the episode and Hospitality is defined at the very end of the conversation. Regardless of where you’re from, you’ll still be able to learn a ton from this conversation. Although I must admit this is a selfish interview. You’ll take away a brief history of Philadelphia cuisine and a unique perspective of what makes small businesses succeed and find your own voice.

The Hospitality Industry

While many business categories are made up of just a few companies, the hospitality industry encompasses practically any organization. Anything that deals with client satisfaction and caters to leisurely rather than fundamental demands.

Because of the industry’s breadth, some identifying characteristics are necessary to comprehend. The hospitality sector encompasses a wide range of fields within the service industry. Including hotels, event organizing, theme parks, transportation, cruise lines, and other tourism-related fields.

The hospitality sector is a multibillion-dollar business that relies on free time, disposable income, and complete client pleasure. Food and beverage, travel and tourism, housing, and recreation are the four segments of the hospitality industry.

Food and Beverages

The food and beverage sector, abbreviated as F&B in the industry, is the largest segment of the hospitality industry.

The food and beverage business is projected to provide 50% of all meals consumed in the United States today. It includes businesses that specialize in preparing meals, snacks, and beverages for consumption on and off the premises. When a restaurant is part of a hotel, the services it provides can improve the guest experience by delivering exceptional food and top-notch customer service.

It can work in conjunction with other businesses, such as bowling alleys or movie theaters, to create a symbiotic relationship.


Accommodation for a length of time or a place to sleep for one or more nights is referred to as lodging. The lodging industry includes any place you can take a rest. Like fancy hotels, youth hostels, senior hostels, campgrounds, motels, and other enterprises that provide a place to sleep overnight.

Other market segments targeted by lodging enterprises include business travelers, leisure travelers, long-stay travelers, budget travelers, and special travelers such as those employed by the government, airlines, or military.

Travel and Tourism

Travel and tourism are industries that deal with transferring people from one location to another. The travel industry includes buses, taxis, planes, ships, railroads, and other modes of transportation.

Leisure travel refers to spending money on a hotel, food, and leisure while on vacation. Whereas business travel refers to spending money on lodging and food when traveling for work. While on a work trip, some people also spend money on recreation.

Tourism’s primary purpose is to encourage people to travel. People spend money on hospitality when they travel, whether for business or pleasure.

Meetings and Events

A range of social, commercial, and sporting events make up this segment of the hospitality industry. These events might be as little as a small wedding to events of a much bigger size, such as a trade show. Meeting and event venues have become indispensable in most large cities. Not just because of the flexibility they provide, but also because of the potential cash they may generate. As a result, many cities rely on the meetings and events industry to attract visitors and support local businesses.


Recreation is any activity that people engage in for the purpose of rest, relaxation, or enjoyment. It is perfect to revitalize a person’s body and mind. Recreation is any business that provides activities for rest, relaxation, and enjoyment. In order to replenish a person’s body and mind.

The leisure industry includes entertainment firms that give shows. Such as movies or theaters, attractions that are locations of special interest for visitors such as zoos and museums, spectator sports, and participatory sports.

The main goal

The hospitality industry’s purpose is to offer clients a pleasant experience. Whether it’s enjoying a delicious dinner, unwinding in a luxurious spa, or getting a good night’s sleep away from home, ensuring sure each guest is well taken care of is critical.

Take it a step further now that you know everything there is to know about the hospitality industry and how to get a job in it. Look to the counsel of industry veterans for ideas on how to make an impact in any industry. And familiarize yourself with some must-have hotel marketing tools and our hotel customer experience guide.